FAQ

Frequently asked questions

Quick answers about requests, availability, and how we work with city distributors.

• How do I place an order?+

  We take interest requests by city and product—no payment at submit. A local distributor reviews availability and will follow up if they can fulfill your request.

• When are mangoes available?+

  Seasonal windows vary by variety and shipment. Check your city page for what is currently open for requests and any notes from the distributor.

• What happens after I submit a request?+

  You receive a request reference. The city distributor may accept or decline based on stock and timing. Inventory updates on accept are operational for the team—not an automatic public counter.

• Do you ship nationwide?+

  We organize around city hubs and local pickup or handoff. Use Locations to see where we are active and what is open in your area.

• Can I change my request after submitting?+

  Contact the distributor for your city via the options on your request status page when messaging is enabled, or reach out through Contact us.